Hello, I'm Sam Tappenden.
I achieve successful transformation for health and care organisations through collaboration.
I am an experienced director with leadership experience in the police, local government, not-for-profit, and health sectors spanning the last 15 years. With a background in partnerships, strategy, and transformation, I am fueled by my passion for working collaboratively with people to resolve challenges that result in better public services.
I'm most proud of establishing a successful health and care partnership, the cultural and strategic 'reset' of an NHS Trust, and playing a leading role in the turnaround of a local charitable organisation. My ambitious and tenacious approach has led to award-winning results across a range of sectors, most recently through a HSJ award for service redesign, a National Business Award for a social enterprise, and policing awards.
Here's just a few of the projects I've led recently:
Established a partnership
I established a Health and Care Partnership comprised of ten health and care organisations. Reporting to three CEOs, I am responsible for strategy implementation, the transformation portfolio, and cultural development.
Heart Failure Service
I led the development of a new Integrated Heart Failure Service between acute, community, and primary care partners. Using population health data, the service was co-developed with colleagues, and approved by the Partnership Board.
Corporate reset
I led the corporate 'reset' of an NHS Trust during a turbulent period. This involved delivering a new corporate strategy, values, and behaviours, leading a corporate restructure, and delivering interventions to support the long-term culture change.
Single Point of Contact
I led the Customer Service Transformation programme which involved the delivery of a Single Point of Contact for community services. This led to improved experience, reduced costs, and service integration. The project won an HSJ Award in 2019.
I've developed a strong skillset that demonstrably delivers results:
Strategy
I have successfully delivered partnership, corporate, and departmental strategies.
Transformation
I have delivered large-scale and award-winning service transformations.
System leadership
I have experience of bringing together a breadth of colleagues to deliver results.
Culture change
I have led successful culture change programmes for partnerships, organisations, and teams.
Relationships
I am adept at managing relationships with senior stakeholders.
Facilitation
I regularly facilitate large groups of colleagues including CEOs, executives, and non-executives.
My executive and non-executive career has covered senior roles across multiple sectors. Download my CV to find out more.
Director of Development
Sep 2020 - PRESENT
East and North Herts Health and Care Partnership
Strategic leadership of the Health and Care Partnership in East and North Hertfordshire on behalf of ten health and care organisations. Delivery of strategy, development plans, and transformation portfolio.
Director of Strategy
Hertfordshire Community NHS Trust
July 2019 - Aug 2020
Responsibility for business development, communications, engagement, digital, quality improvement, and transformation. Member of the Trust's Board and Executive Team.
Deputy Director of Strategy
March 2019 - June 2019
Hertfordshire Community NHS Trust
Responsible for strategy and transformation. Led the primary care integration, transformation of corporate services, and customer service transformation programmes.
Head of Business Management
March 2015 - February 2019
Hertfordshire Community NHS Trust
Responsible for the leadership of the Business Management Team which led tender processes, service improvements, and service mobilisation support for the operations directorate.
I have held a range of non-executive roles across multiple sectors:
Hertfordshire Independent Living Services
Trustee
November 2022 - PRESENT
Age UK Hertfordshire
Member of the Charity's Board where I oversee the governance, performance, and strategic development of the organisation.
Non-Executive Director
February 2015 - February 2019
Member of the social enterprise's Board where I played a key role in the strategy and finance committees.
Trustee
July 2014 - April 2016
Hertford Museum
Member of the charity's Board as Hertfordshire County Council's nominated Trustee.
School Governor
March 2011 - July 2014
Hertford Heath Primary School
Supported the development and performance of the school.
Said Business School
May 2022
Oxford Executive Strategy Programme
Passed with a score of 97%.
Kaplan
CIPFA Professional Qualification
June 2015
Pass. Completed online.
University of Birmingham
September 2013
MSc Public Management
Achieved a distinction.
Cardiff University
September 2008
BA (Hons) History
Achived a 2:1
I've recently achived the following qualifications: